Delivery & Payment
Modus Work Ergonomics Ltd. provides reliable dispatch of ergonomic office solutions and workplace accessories to residential and commercial addresses across the United Kingdom. Every parcel is handled through established domestic logistics partners to maintain product integrity from our warehouse to your workspace.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £4.95 |
| DPD Next Day Domestic | 1-2 business days | £7.50 |
Delivery timelines measure business days after dispatch. Shipments to remote zones can require an additional 1-2 days.
Order processing
Orders submitted before 16:00 on a business day ship out that same day. Orders received past the cut-off, on weekends, or during holidays dispatch the next business day. You receive a confirmation email with your order number immediately.
All ergonomic equipment, monitor supports, desk platforms, and postural accessories are packed in double-walled corrugated cartons with custom-moulded shock-absorbing foam inserts, reinforced corner protectors, and moisture-resistant polyethylene wrap to prevent transit shock or surface abrasions.
Tracking your parcel
Upon dispatch, an automated notification containing a unique domestic consignment tracking number is sent by email and SMS, allowing real-time transit tracking directly via the carrier portal.
Lost or delayed parcel
If tracking logs show no transit updates for 5 business days, alert us at [email protected] with your order number. We initiate an official carrier search and either reship the package or issue a full refund, per your preference, within 10 business days of your claim.
Damaged on arrival
Inspect the parcel exterior upon arrival. If transit damage to packaging or goods is detected, photograph the exterior carton and internal contents immediately, retain all packing materials, and report the issue to [email protected] within 48 hours of delivery to initiate an immediate carrier investigation and prompt product replacement.
Payment methods
We accept Cash on delivery. We will never ask you for card numbers or banking passwords via email or telephone.
Delivery outside United Kingdom
We dispatch to designated regions. Shipping fees and estimated delivery schedules for your location appear in the checkout summary prior to payment. The buyer is responsible for any applicable import duties.
Questions about this policy
Email [email protected] or call +44 114 309 4876 during Mon-Fri 09:30-17:30. We resolve every inquiry within one business day.
- Merchant
- Modus Work Ergonomics Ltd.
- Registered address
- 11 Leadmill Road, Sheffield, S1 4SE, United Kingdom
- [email protected]
- Phone
- +44 114 309 4876
- Working hours
- Mon-Fri 09:30-17:30
- Registration
- Company No. 17928762