Returns & Refunds
You have 30 days from the delivery date to return any item purchased from Modus Work, without providing a reason. This guide outlines the requirements, the process, shipping liability, and refund timelines.
Conditions
To qualify for a refund, products must be returned within exactly 30 days from the confirmed date of delivery. Items must be in their original, uninstalled condition, without scratches, missing screws, or tool marks, complete with all original internal cartons, hardware packets, and instruction leaflets.
Return process
- Initiate request: Send an email to [email protected] detailing the order number, item description, and reason for return
- Receive RMA: Obtain an official Return Merchandise Authorisation number alongside verified United Kingdom return facility address details
- Secure packaging: Place the items safely inside the original protective packaging and shock-absorbent materials to prevent transit damage
- Settlement: Receive the full order refund via direct bank transfer within 3-10 business days following the successful warehouse inspection of returned goods
Who pays return shipping
Should an item arrive defective, broken, or mispacked, we cover transit by providing a prepaid shipping voucher or dispatching a courier. For standard voluntary returns, you handle postage expenses, with zero extra deductions from your refund.
Refund timing and method
Approved refunds are processed within 3 working days after inspection. Orders settled by cash on delivery are refunded via direct bank transfer to your submitted account details; bank transfer payments return to the source bank account. Banking institutions typically post funds within 1 to 5 business days.
Resolution by case
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Correct item dispatched, wrong unit retrieved | None |
| Parcel lost | Replacement delivery or complete refund following courier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full reimbursement of the item purchase price | Return shipping only |
Exchanges
To switch to another model, dimension, or finish, complete the return steps and place a fresh order online. We issue your refund as soon as the returned equipment arrives at our warehouse. When an exchange stems from our shipping error, we dispatch the replacement order without delivery fees.
Cancelling an order
You can void an order without cost prior to warehouse dispatch. Send your request with the order code to [email protected]. Once a parcel leaves our facility, the standard return procedure takes effect.
Questions about this policy
Email [email protected] or call +44 114 309 4876 during Mon-Fri 09:30-17:30. We resolve every inquiry within one business day.
- Merchant
- Modus Work Ergonomics Ltd.
- Registered address
- 11 Leadmill Road, Sheffield, S1 4SE, United Kingdom
- [email protected]
- Phone
- +44 114 309 4876
- Working hours
- Mon-Fri 09:30-17:30
- Registration
- Company No. 17928762