Frequently Asked Questions
Review direct answers concerning order handling, transit schedules, warranty terms, and return steps.
How are the dual lifting motors protected against mechanical strain?
Each lifting column integrates automated thermal cutoff sensors that pause motor operation if extended continuous cycling occurs, safeguarding mechanical components.
When are orders processed for dispatch?
Orders confirmed before 16:00 on business days enter preparation the same day. Tracking details are provided once the courier scans the parcel.
What is your return policy if the desk dimensions do not suit my room?
We offer a 30-day return policy from the delivery date for completely unused items retained in their original packaging. Contact our support team to initiate the return.
What payment methods are supported at checkout?
We support cash on delivery upon courier arrival and direct bank transfer. Payment details for bank transfers are shown directly on the checkout screen.
Still have questions?
Our desk specialists reply within one business day.